At Gurvy Travel, our primary aim is to ensure our clients' experiences are as seamless and enjoyable as possible. However, in the wake of COVID-19, the landscape of air travel changed. Unprecedented numbers of flight cancellations and rescheduling issues in 2020 led us to re-evaluate our involvement in booking flights.
Why? Because, despite our best efforts, we found ourselves unable to offer the rapid and effective assistance our clients needed. Instances of delays and cancellations saw our clients needing immediate solutions at the airport, solutions that were best handled by direct communication with the airline. As travel advisors, we unfortunately no longer have the access to a direct, fast-track line with airlines, meaning we can't resolve these issues as swiftly as we'd like.
What's more, in the intervening years since COVID-19 struck, many of our clients have accumulated significant points and miles, which can only be redeemed directly through airlines. This is another layer of convenience that we, as travel advisors, are unfortunately unable to provide.
The heart of the matter is this: the value we offer at Gurvy Travel lies in crafting tailored travel experiences, curating unique adventures, and providing support in areas where we can truly make a difference. We've found that the modern realities of flight booking and management, particularly post-pandemic, are best handled directly by travelers, providing them with quicker solutions and more control.
Our decision to step back from flight booking was not an easy one, but it was made with our clients' best interests at heart. Our focus now is on doing what we do best: helping you discover the world in the most enjoyable way possible. Rest assured, we remain your dedicated partner for all your land-based and sea-based travel needs, guiding you every step of the way on your journey to incredible destinations around the globe.
In the evolving landscape of global travel, patience has become an essential travel companion. Delays and cancellations, previously seen as exceptions, are increasingly becoming part of the travel norm. It's important to adjust our expectations and embrace these unpredictable elements as part of the journey itself. After all, travel is not just about the destination, but also about how we navigate the journey. Approaching these situations with understanding and grace allows us to stay composed, think clearly, and react effectively when changes arise. While we cannot control flight schedules or weather patterns, we can control our reactions to them. So let's make patience our new travel mantra, ensuring every journey is an adventure worth embarking on.
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